Terms of Service

Agreement to Terms

Welcome to Lions Don't Bow, a division of Dr. Hines Inc. By accessing our website (lionsdontbow.com), scheduling appointments, completing our assessments, purchasing digital products, or engaging in any of our services, you ("Client," "you," or "your") agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and Dr. Hines Inc. ("we," "us," "our," or "Dr. Hines").

If you do not agree to these Terms, do not use our website, assessments, or services.

Section 1: About Dr. Johnathan Hines

Education

• Doctor of Christian Counseling (DCC) – Andersonville Theological Seminary
• Doctor of Pastoral Counseling – Andersonville Theological Seminary
• Master of Christian Counseling
• Bachelor of Divinity
• Associate of Biblical Studies

Licenses & Certifications

• Licensed Clinical Christian Counselor
• Licensed Pastoral Counselor
• Certified Temperament Counselor
• Professional Clinical Member (NCCA)

Specialized Training

• Gottman Method Level 1 Trained
• Certified Professional Coach
• Certified Trauma-Informed Coach

Wellness Credentials

• ISSA Certified Personal Trainer
• ISSA Certified Nutritionist
• ISSA Certified Weight Management Specialist

Experience

• In practice since 2007
• Over 35,000 clinical hours

Section 2: Services Offered

Dr. Hines Inc. primarily serves men. We provide faith-based coaching services designed to help men overcome passivity, reclaim leadership, and transform their lives. Our core belief: Men didn't lose power—they surrendered it through passivity.

Men's Coaching Services

• Men's Coaching (1-on-1 Sessions) – Individual coaching for men on personal growth, identity, relationships, leadership, and breaking free from toxic patterns and manipulative systems.
• Men's Intensives – Multi-day immersive programs for deep transformation work.
• Men's Group Coaching – Group-based programs where men sharpen men. Monthly membership format with weekly sessions.
• Discovery Calls – Initial consultation calls to determine fit and discuss needs.

Couples Services

• Couples Sessions – Ongoing coaching sessions for married couples focused on communication, connection, and relationship health.
• Marriage Intensives – Multi-day immersive programs for couples requiring deep relationship work. Both spouses must participate.

Wellness Services

• Fitness & Nutrition Coaching – Customized workout plans and nutritional guidance based on ISSA certification and evidence-based protocols.

Digital Products & Courses

• Online Courses – Self-paced digital training programs on topics including leadership, marriage, identity, and personal transformation.
• Digital Resources – Downloadable guides, workbooks, workout plans, nutrition plans, and other digital materials.

Service Delivery

Services may be delivered:

• In-person at our office in Broken Arrow, Oklahoma
• Via video conferencing (Zoom, Google Meet, or similar platforms)
• Via telephone
• In alternative settings as mutually agreed upon (outdoor locations, gym settings, etc.)
• Online through our digital platform

Section 3: Assessments & Proprietary Tools

Dr. Hines Inc. has developed proprietary assessment tools to help individuals identify areas for growth and transformation. These assessments are intellectual property of Dr. Hines Inc. and are protected under copyright law.

Assessment Terms

By completing any assessment, you agree that:

• Assessment results are for personal development purposes only and do not constitute medical, psychological, or professional diagnosis.
• Results may be used by Dr. Hines Inc. to personalize coaching recommendations.
• Assessment frameworks, methodologies, questions, and scoring systems are proprietary and may not be copied, reproduced, taught, or distributed.
• Free assessments provided do not create a coaching relationship or obligation.
• Email delivery of assessment results constitutes consent to receive follow-up communications (you may unsubscribe at any time).

Section 4: Transformation Programs

Dr. Hines Inc. offers specialized transformation programs ("Battle Tracks") for men facing specific challenges. These programs combine assessments, coaching, curriculum, and accountability. Current and future programs may include:

• Pornography Recovery
• Anger Management
• Passivity to Leadership
• Narcissistic Abuse Recovery
• Fatherlessness Healing
• Self-Worth Rebuilding

Program availability, pricing, and structure are provided upon inquiry. All transformation program materials, curriculum, and methodologies are proprietary intellectual property of Dr. Hines Inc.

Section 5: Nature of Services – Important Disclaimers

Faith-Based Coaching Disclaimer

Dr. Johnathan Hines holds a Doctorate in Christian Counseling (DCC) and related credentials, which are faith-based credentials. Our services integrate biblical principles with evidence-based methodologies including the Gottman Method.

Our services are faith-based coaching. They are NOT:

• Licensed Professional Counseling (LPC)
• Licensed psychological therapy
• Licensed clinical mental health treatment
• Medical treatment or advice
• Psychiatric services
• Legal advice or representation

Fitness & Nutrition Disclaimer

Dr. Hines holds ISSA certifications in Personal Training, Nutrition, and Weight Management. Fitness and nutrition guidance provided is for general wellness purposes.

Our fitness and nutrition services are NOT:

• Medical advice or treatment
• Physical therapy or rehabilitation
• Treatment for eating disorders
• A substitute for physician consultation

Not a Substitute for Professional Treatment

Our services are designed to complement—not replace—licensed medical, psychological, or psychiatric treatment. If you are experiencing:

• Suicidal thoughts or ideation
• Homicidal thoughts
• Severe depression or anxiety
• Psychosis or hallucinations
• Active substance abuse requiring medical intervention
• Domestic violence (as a victim in immediate danger)
• Eating disorders requiring medical supervision
• Any mental health emergency

You should immediately contact a licensed mental health professional, call 911, or go to your nearest emergency room.

We reserve the right to refer you to appropriate licensed professionals and/or decline to provide services if we determine that your needs exceed the scope of our services.

No Guaranteed Outcomes

Coaching outcomes depend on many factors, including but not limited to:

• Your commitment and engagement in the process
• Your willingness to implement strategies and do the work
• Your spouse's participation (in couples work)
• Other participants' engagement (in group sessions)
• External circumstances beyond our control

Section 6: Client Responsibilities

By engaging in our services, you agree to:

• Provide accurate information – You will provide truthful and complete information during intake, assessments, and sessions.
• Participate actively – You will engage honestly and openly in the coaching process.
• Attend scheduled sessions – You will make reasonable efforts to attend all scheduled appointments and arrive on time.
• Follow cancellation policies – You will provide adequate notice for cancellations or rescheduling as outlined in Section 9.
• Respect boundaries – You will maintain appropriate boundaries in your relationship with Dr. Hines and staff.
• Take responsibility – You understand that you are responsible for your own choices, actions, and outcomes.
• Communicate concerns – You will communicate any concerns about the services or your progress directly with Dr. Hines.
• Emergency disclosure – You will inform Dr. Hines if you experience thoughts of self-harm, harm to others, or any mental health emergency.
• Health disclosure – For fitness and nutrition services, you will disclose any health conditions, injuries, or medications that may affect your participation.
• Maintain confidentiality – You agree to maintain confidentiality as outlined in Section 7.

Section 7: Mutual Confidentiality

Our Commitment to You

We treat all information shared during sessions with strict confidentiality. Your personal information, session content, and records will not be disclosed to third parties without your written consent, except as required by law (see Limits to Confidentiality below).

Your Commitment to Us

You agree to maintain confidentiality regarding:

• Proprietary methods, strategies, frameworks, assessments, and materials shared during sessions
• Information about other clients you may encounter (in waiting areas, group settings, etc.)
• Details of private conversations and coaching content
• Any materials, worksheets, assessments, or resources provided to you

Limits to Confidentiality

Our confidentiality commitment may be limited, and disclosure may be required, in the following circumstances:

• Duty to Warn – If you express intent to harm yourself or another identifiable person, we may be required to take protective action, including notifying potential victims, contacting emergency services, or notifying law enforcement.
• Suspected Abuse or Neglect – If we have reasonable suspicion of child abuse, elder abuse, or abuse of a vulnerable adult, we are mandated by Oklahoma law to report to the appropriate authorities.
• Court Order – If we receive a valid court order or subpoena requiring disclosure of records or testimony.
• As Otherwise Required by Law – Any other circumstance where disclosure is required under applicable federal, state, or local law.

Couples Sessions

When working with couples, confidentiality applies to the couple as a unit. Information shared by one spouse may be discussed with the other spouse in joint sessions unless there is an explicit written agreement otherwise.

We do not keep secrets between spouses in couples work. Information disclosed individually that is relevant to the work may be shared in joint sessions at our discretion.

Group Sessions – Special Confidentiality Terms

By participating in any group coaching program, you agree to the following:

• Your Obligation – You will keep all information shared by other group members strictly confidential. What is shared in the group stays in the group.
• No Disclosure – You will not disclose the identity of other group members, their personal stories, challenges, or any information shared during group sessions to anyone outside the group.
• No Recording – You will not record, photograph, or capture group sessions in any form without written consent from Dr. Hines and all group members.
• Social Media – You will not post about other group members, their situations, or identifying details on social media or any public platform.
• Acknowledgment of Risk – You understand that while all group members are required to maintain confidentiality, Dr. Hines Inc. cannot guarantee that other group members will honor their confidentiality commitment. You participate in group sessions with this understanding.
• Breach Consequences – Violation of group confidentiality may result in immediate removal from the group without refund.

Section 8: Recording and Documentation

Session Documentation

We maintain records of sessions, including notes, assessments, and progress documentation. These records are kept confidential and stored securely.

AI Transcription and Recording

Sessions may be recorded and/or transcribed using AI-powered tools for the purpose of:

• Ensuring accuracy of session notes
• Improving quality of care
• Training and supervision purposes

By engaging in our services, you consent to such recording and transcription. Recordings and transcriptions are for internal use only, stored securely, and not shared with third parties except as required by law.

If you do not wish to be recorded, you must notify us in writing before your first session.

Section 9: Scheduling, Cancellation, and No-Show Policy

Scheduling

Appointments are scheduled through our online scheduling system (Calendly) or by contacting our office directly. By scheduling an appointment, you agree to these Terms.

Cancellation Policy – 48-Hour Notice Required

You must provide at least 48 hours' notice to cancel or reschedule any appointment.

• Cancellations with less than 48 hours' notice will result in forfeiture of the session or a cancellation fee equal to the full session rate.
• For Intensives, see the specific cancellation terms in Section 10.

No-Show Policy

If you fail to appear for a scheduled appointment without notice ("no-show"):

• The session will be forfeited with no refund or credit
• Repeated no-shows may result in termination of services

Late Arrivals

If you arrive late to a session, the session will still end at the originally scheduled time. You will be charged the full session rate regardless of late arrival.

Section 10: Intensives – Special Terms

Intensives (both Men's and Marriage) are premium, immersive multi-day programs requiring significant preparation and scheduling.

Deposit and Payment

• A non-refundable deposit is required to reserve your intensive dates
• Full payment is due 14 days prior to the start of your intensive
• Payment plans may be available upon request and approval

Cancellation of Intensives

• Cancellation 30+ days before start date: Deposit forfeited; any additional payments refunded
• Cancellation 14-29 days before start date: 50% of total fee forfeited
• Cancellation less than 14 days before start date: 100% of total fee forfeited; no refund

Rescheduling of Intensives

• Rescheduling requests made 30+ days in advance may be accommodated subject to availability
• Rescheduling requests made less than 30 days in advance are subject to a rescheduling fee
• Rescheduling is permitted one time only per intensive booking

Marriage Intensives – Both Spouses Required

Marriage Intensives require the participation of both spouses. If one spouse is unable or unwilling to participate:

• The intensive cannot proceed as scheduled
• Cancellation terms above will apply
• Alternative individual services may be offered at our discretion

Not Appropriate for All Situations

If there is active domestic violence, active addiction requiring medical intervention, or untreated severe mental illness, an Intensive may not be appropriate. We reserve the right to postpone, cancel, or refer you to more appropriate services. In such cases, deposits and payments will be handled on a case-by-case basis.

Section 11: Men's Group Coaching – Special Terms

Group Structure

Group coaching programs have set start dates, duration, and participant limits. Details are provided at the time of enrollment. Groups are men-only environments designed for mutual accountability and growth.

Payment

• Payment is due in full at the time of enrollment unless a payment plan is offered
• Group fees are non-refundable once the group has commenced
• If you withdraw before the group starts, refunds are at our discretion

Attendance

• You are expected to attend all group sessions
• Missed sessions are not refundable or transferable
• Excessive absences may result in removal from the group without refund

Conduct

You agree to:

• Treat all group members with respect
• Allow others to share without interruption
• Refrain from giving unsolicited advice to other members
• Follow the group guidelines established at the first session
• Show up prepared and engaged

Section 12: Digital Products & Online Courses

Nature of Digital Products

Online courses, downloadable resources, workout plans, nutrition plans, and other digital materials are provided for educational and personal development purposes only.

Payment & Access

• Payment is due in full at the time of purchase
• Access to digital content is provided after payment confirmation
• Course access duration and terms are specified at the time of purchase

Refund Policy for Digital Products

License & Usage

Purchase of digital products grants you a limited, non-exclusive, non-transferable license for personal use only. You may NOT:

• Share login credentials with others
• Copy, reproduce, or distribute course materials
• Resell or commercially exploit any digital content
• Record or capture course videos or materials
• Teach or share the methodologies as your own

Section 13: Fees and Payment

Service Fees

Current fees for services are provided upon request or during your Discovery Call. Fees are subject to change with reasonable notice.

Payment Terms

• Payment is due at the time of service unless other arrangements have been made
• We accept major credit cards, debit cards, and other payment methods as specified
• For ongoing services, payment is due at each session or according to your package terms

Private Pay Only

Non-Refundable Services

All coaching services rendered are non-refundable, including:

• Completed sessions
• Discovery Calls (which are complimentary)
• Intensive deposits and fees (subject to Section 10)
• Group program fees (subject to Section 11)
• Packages and prepaid sessions
• Digital products (subject to Section 12)

Chargeback Policy

If you initiate a credit card dispute (chargeback) for services rendered and the dispute is resolved in favor of Dr. Hines Inc., you agree to:

• Reimburse all fees associated with the dispute process
• Pay reasonable attorney fees and collection costs incurred
• Pay for our time spent addressing the dispute at our standard hourly rate

Section 14: Termination of Services

Termination by Client

You may terminate services at any time by providing written notice. No refunds will be provided for services already rendered or for prepaid sessions/packages.

Termination by Dr. Hines Inc.

We reserve the right to terminate services at any time if:

• You violate these Terms
• You fail to pay for services
• You engage in abusive, threatening, or inappropriate behavior toward Dr. Hines, staff, or other clients
• You breach confidentiality (especially in group settings)
• We determine that our services are not appropriate for your needs
• Continued services would be unethical or outside our scope of practice
• You repeatedly cancel or no-show for appointments
• There is a conflict of interest

If we terminate services, we will provide appropriate referrals when possible. No refunds will be provided for services already rendered.

Section 15: Communication

Preferred Communication

Routine communication (scheduling, administrative matters) should occur through:

• Our scheduling system (Calendly)
• Email: drjohnathanhines@gmail.com
• Phone: (918) 212-5330

Response Times

We aim to respond to communications within 1-2 business days. We are not available 24/7.

Emergency Contact

Boundaries

Dr. Hines maintains professional boundaries with all clients. Communication outside of scheduled sessions and administrative matters is limited. Social media connections with current clients are not permitted.

Section 16: Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, assessments, worksheets, frameworks, methodologies, and other materials, is the property of Dr. Hines Inc. and is protected by copyright and trademark laws.

Prohibited Uses

You may not:

• Copy, reproduce, or distribute our content without written permission
• Use our content for commercial purposes
• Teach, resell, or share our proprietary methods with others
• Claim ownership of our intellectual property
• Record sessions and distribute recordings without written consent
• Recreate our assessments or develop derivative works
• Share assessment questions, scoring methodologies, or results frameworks
• Use our branding, logos, or trademarks without permission

Section 17: Website Use

Accuracy of Information

We make reasonable efforts to ensure the accuracy of information on our website. However, we do not warrant that all information is complete, accurate, or current.

Third-Party Links

Our website may contain links to third-party websites (e.g., Calendly, Shopify, social media). We are not responsible for the content or privacy practices of these third-party sites.

Website Availability

We do not guarantee that our website will be available at all times or free from errors, viruses, or interruptions.

Section 18: Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, DR. HINES INC., ITS OWNER, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our services, assessments, digital products, or website
• Outcomes of coaching, which depend on client commitment and factors beyond our control
• Decisions you make based on information or guidance provided during services or through assessments
• Results from following fitness or nutrition guidance
• Technical issues, interruptions, or errors on our website or during virtual sessions
• Actions or omissions of third parties, including other family members, spouses, or group members
• Breach of confidentiality by other group members

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.

Section 19: Indemnification

You agree to indemnify, defend, and hold harmless Dr. Hines Inc., its owner, employees, affiliates, and service providers from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorney fees) arising from or related to:

• Your use of our services, assessments, digital products, or website
• Your violation of these Terms
• Your violation of any law or the rights of any third party
• Your breach of confidentiality
• Any claim that your actions or omissions caused harm to another person
• Unauthorized sharing or distribution of proprietary assessments, course materials, or methodologies
• Injury or harm resulting from fitness or nutrition activities

Section 20: Dispute Resolution

Informal Resolution

Before initiating any formal legal action, you agree to contact us and attempt to resolve any dispute informally for a period of at least 30 days.

Governing Law

These Terms and any disputes arising from or related to our services shall be governed by and construed in accordance with the laws of the State of Oklahoma, without regard to conflict of law principles.

Jurisdiction and Venue

Any legal action or proceeding arising from or related to these Terms or our services shall be brought exclusively in the state or federal courts located in Tulsa County, Oklahoma. You consent to the personal jurisdiction of these courts.

Waiver of Jury Trial

TO THE EXTENT PERMITTED BY LAW, YOU WAIVE ANY RIGHT TO A JURY TRIAL IN ANY LEGAL PROCEEDING ARISING FROM OR RELATED TO THESE TERMS OR OUR SERVICES.

Section 21: Changes to Terms

We may update these Terms at any time by posting the revised Terms on our website with a new effective date. Your continued use of our services after any changes constitutes acceptance of the updated Terms.

We encourage you to review these Terms periodically.

Section 22: Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

Section 23: Entire Agreement

These Terms, together with our Privacy Policy and any other agreements you enter into with us (such as intake forms or service agreements), constitute the entire agreement between you and Dr. Hines Inc. regarding your use of our services.

Section 24: Contact Information

If you have questions about these Terms, please contact us:

Dr. Hines Inc.
2604 W Kenosha, Suite 220
Broken Arrow, OK 74012

Email: drjohnathanhines@gmail.com
Phone: (918) 212-5330
Website: drhinesinc.com | lionsdontbow.com

Acknowledgment

Dr. Johnathan Hines, DCC
Dr. Hines Inc.
"Lions Don't Bow"