Privacy Policy

Introduction

Dr. Hines Inc. ("we," "us," or "our") operates the Lions Don't Bow website (lionsdontbow.com) and Dr. Hines Inc. website (drhinesinc.com), along with related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites or use our services.

By using our websites or services, you consent to the practices described in this Privacy Policy. If you do not agree with these practices, please do not use our websites or services.

Information We Collect

Information You Provide Directly

We collect information you voluntarily provide, including:

• Contact Information: Name, email address, phone number, mailing address
• Assessment Responses: Answers you provide when completing our proprietary assessments (Passivity Audit, Marriage Assessment, Boundary Assessment, Fitness Assessment, Manipulation Assessment, etc.)
• Form Submissions: Information submitted through contact forms, email signup forms, Discovery Call requests, and intake forms
• Payment Information: Billing details processed through our payment providers (Stripe, Shopify, Square)
• Session Content: Information shared during coaching sessions, including personal history, relationship details, and goals
• Communications: Emails, messages, and other correspondence with us

Information Collected Automatically

When you visit our websites, we automatically collect certain information, including:

• Device Information: Browser type, operating system, device type, screen resolution
• Usage Data: Pages visited, time spent on pages, click patterns, referring website, exit pages
• IP Address: Your approximate geographic location based on IP address
• Cookies and Tracking Technologies: Small data files stored on your device (see Cookie Policy below)

Sensitive Information

Due to the nature of our coaching services, we may collect sensitive personal information, including:

• Relationship and marital status
• Religious beliefs and spiritual practices
• Mental and emotional health information
• Family and relationship history
• Information about past trauma or abuse
• Physical health and fitness information

This information is collected only as necessary to provide our coaching services and is treated with strict confidentiality as outlined in our Terms of Service.

How We Use Your Information

We use the information we collect to:

• Provide, personalize, and improve our coaching services
• Process payments and send transaction confirmations
• Deliver assessment results and personalized recommendations
• Schedule and manage appointments
• Send you requested information, resources, and follow-up communications
• Communicate with you about services, updates, and promotional offers
• Respond to your inquiries and support requests
• Analyze website usage to improve user experience
• Maintain session notes and client records
• Comply with legal obligations
• Protect against fraudulent or illegal activity

Third-Party Services

We use the following third-party services that may collect information:

Service	Purpose	Privacy Policy
Google Analytics	Website analytics and traffic analysis	Google Privacy Policy
Formspree	Form submissions and email collection	Formspree Privacy Policy
Stripe	Payment processing	Stripe Privacy Policy
Shopify	E-commerce and digital product delivery	Shopify Privacy Policy
Calendly	Appointment scheduling	Calendly Privacy Policy
YouTube	Embedded video content	Google Privacy Policy
Zoom	Video conferencing for virtual sessions	Zoom Privacy Policy
Square	Payment processing	Square Privacy Policy

Cookie Policy

We use cookies and similar tracking technologies to improve your experience on our website.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality (login, shopping cart, form submissions)
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Track your activity for targeted advertising (if applicable)

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling cookies may affect website functionality, including the ability to complete assessments or schedule appointments.

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service Providers: Third-party vendors who help us operate our business (payment processors, email providers, scheduling tools)
• Legal Requirements: When required by law, court order, or government request
• Safety: To protect the safety of any person, including duty to warn situations
• Mandatory Reporting: Suspected child abuse, elder abuse, or abuse of vulnerable adults as required by Oklahoma law
• Business Transfers: In connection with a merger, acquisition, or sale of assets (you would be notified)
• With Your Consent: When you explicitly authorize us to share information

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory obligations
• Resolve disputes and enforce our agreements
• Maintain accurate business records

Assessment data and coaching records are retained for a minimum of seven (7) years in accordance with professional record-keeping standards and legal requirements for coaching and consulting services.

Email marketing data is retained until you unsubscribe. Website analytics data is retained according to Google Analytics data retention settings.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data transmission on all websites
• Secure payment processing through PCI-compliant providers
• Password protection and access controls for client records
• Secure storage of physical and electronic records
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a portable format
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, contact us using the information provided below. We may need to verify your identity before processing your request.

Note: Certain requests may be limited by our legal obligations to retain records, including coaching notes and financial records.

Email Communications

If you subscribe to our email list or provide your email during an assessment, you may receive:

• Assessment results and personalized recommendations
• Educational content and articles
• Information about services and programs
• Promotional offers and announcements
• Appointment reminders and administrative communications

You can unsubscribe at any time by clicking the "unsubscribe" link in any email or by contacting us directly. Administrative emails related to your appointments or purchases cannot be opted out of.

Children's Privacy

Our websites and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately, and we will delete such information.

California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and share
• The right to delete your personal information (with exceptions)
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise your CCPA rights, contact us at drjohnathanhines@gmail.com with "California Privacy Request" in the subject line.

International Users

Our services are based in the United States and are intended for users in the United States. If you access our websites from outside the United States, your information may be transferred to, stored, and processed in the United States where data protection laws may differ from those in your country.

By using our services, you consent to this transfer. If you are located in the European Economic Area (EEA) and have questions about data transfers, please contact us.

AI and Automated Processing

We may use AI-powered tools for:

• Session transcription and note-taking
• Assessment scoring and analysis
• Personalized content recommendations

These tools are used to improve service quality and efficiency. AI-generated transcriptions and notes are reviewed by Dr. Hines and treated with the same confidentiality as all client information.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically.

Material changes to this policy may be communicated via email to active clients or through a prominent notice on our website.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Dr. Hines Inc.
2604 W Kenosha, Suite 220
Broken Arrow, OK 74012

Email: drjohnathanhines@gmail.com
Phone: (918) 212-5330
Website: drhinesinc.com | lionsdontbow.com